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1. #CALLCENTER AGENT JOB DESCRIPTION FOR FREE#
2. #CALLCENTER AGENT JOB DESCRIPTION FULL#
3. #CALLCENTER AGENT JOB DESCRIPTION PROFESSIONAL#

Minimum education level: Junior High School.The employer may modify the job duties and responsibilities as needed. It is not an all-inclusive list of duties and responsibilities. This On-Site Financial Account Call Center Agent job description is a general guideline and should be used as a reference. Strong verbal and written communication skillsĪbility to multitask and navigate multiple computer applications simultaneouslyĮxcellent problem-solving and decision-making skillsĪbility to work in a fast-paced environment and handle a high volume of callsĪbility to work flexible schedules, including evenings and weekends, as neededĮxperience in the financial services industryĮxperience with customer relationship management (CRM) systemsĪbility to sit or stand for extended periods of timeĪbility to use a computer and phone for extended periods of timeĪbility to communicate clearly and effectively over the phone and in person High school diploma or equivalent some college coursework preferredĪt least 1 year of experience in a call center or customer service role Staying up-to-date with product and service knowledge to better assist customers

#CALLCENTER AGENT JOB DESCRIPTION PROFESSIONAL#

Maintaining a positive and professional demeanor at all times when interacting with customers and colleagues Meeting individual and team performance goals and objectivesįollowing all company policies and procedures regarding call handling, security, and confidentiality Handling account-related issues such as billing, payments, and statementsĮscalating complex issues to the appropriate department or supervisor for resolution Updating customer account information as needed Providing excellent customer service by addressing customer inquiries and concerns promptly and accurately Making outbound calls to customers to address issues or provide updates regarding their financial accounts You will provide exceptional customer service and support to ensure customer satisfaction and retention.Īnswering inbound calls from customers regarding their financial accounts As an On-Site Financial Account Call Center Agent, you will be responsible for handling inbound and outbound calls from customers regarding their financial accounts. We are seeking a highly motivated and skilled On-Site Financial Account Call Center Agent to join our team. Job Title: On-Site Financial Account Call Center Agent

#CALLCENTER AGENT JOB DESCRIPTION FULL#

Has there been a time a customer was angry but you diffuse the situation? Explain.₱ 17,000.00 (monthly) Permanent contract Full Time On-site and remote How would you handle a customer making an unreasonable request? What makes you think you’d be a good fit with our company culture? How comfortable are you working with different departments across the company? What quality of yours will add value to this job role? What made you choose a career in customer service?ĭescribe an ideal day of work at a call center. With appropriate experience in this job role, you can move onto other job roles in this field like:

#CALLCENTER AGENT JOB DESCRIPTION FOR FREE#

Excellent communication and listening skills with good command over the English language.įinding it difficult to get candidates for your job opening? Freshteam job boards software lets you post to multiple job boards for free Try Freshteam free for 21 days.Strong multitasking, time management, and target achieving skills.Customer-oriented attitude with professionalism.Good knowledge of CRM practices and systems.Prior experience with customer service and call centers in relevant job roles.Graduated high school, but a bachelor's degree in commerce or related fields is preferred.Write and submit timely reports on performance, targets, and customer queries.Maintain records of the conversations with the customer and analyze the data.Meet personal targets and work towards meeting team targets.

Upsell other products wherever possible.Identify the needs of customers, resolve issues, and provide solutions.Handle many inbound and outbound calls to customers and clients.Quick idea: Drowning in a sea of applications that you have to manually screen? Screen resumes 40% faster for free with Freshteam's resume parsing.Ĭustomer services is a field which focuses on providing support and services for customers during the purchasing process. You are responsible for meeting personal and team targets as well as our customer satisfaction. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible.